1. About KWW Electricals

2. Eligi bility and A cceptance of Terms

2.1 By using this Website, you represent that you are at least 18 years of age or are accessing the Website under the supervision of a parent, guardian, or authorized representative of a business entity.

2.2 If you are using the Website on behalf of a company, dealer, distributor, or other organization, you represent that you have the authority to bind that entity to these Terms.

2.3 Continued use of the Website after any update to these Terms constitutes your acceptance of the revised Terms.

3. Nature of the Website and Product Information

3.1 This Website is primarily an informational and corporate platform. It provides details of KWW’s product range (LED Lights, Fans, Home Appliances, and Coolers), company information, certifications, CSR initiatives, dealer/distributor network details, downloadable catalogues, and customer-care facilities such as warranty registration and complaint registration.

3.2 We make reasonable efforts to ensure that product descriptions, images, specifications, pricing references (where shown), and catalogue content are accurate and up to date. However, product designs, specifications, packaging, colours, and availability may change without prior notice, and minor variations between the Website and the actual product are possible due to manufacturing updates, photography, or display settings.

3.3 Product images are for representation purposes only. Actual products may vary in appearance, and you are advised to confirm exact specifications with an authorized KWW dealer or distributor before purchase.

3.4 This Website does not constitute an offer for sale directly to the public. Purchases of KWW products are made through our authorized dealer and distributor network, and such purchases may be subject to additional terms agreed between you and the relevant dealer, distributor, or retailer.

4. Warranty Registration and Customer Complaints

4.1 The Website provides facilities for “Register for Warranty” and “Register a Complaint.” Any information you submit through these facilities (including product serial numbers, invoices, contact details, and supporting documents) must be true, accurate, and complete.

4.2 Submission of a warranty registration or complaint does not, by itself, guarantee approval of a warranty claim or resolution in a specific manner. All warranty claims are subject to the specific warranty terms applicable to the product purchased, which may be provided separately at the time of sale, on the product packaging, or in the applicable warranty card/catalogue.

4.3 We reserve the right to request additional information, documentation, or inspection before processing any warranty or complaint request, and to reject claims that do not meet the applicable warranty conditions, that involve misuse, unauthorized repair, tampering, or normal wear and tear, or that fall outside the applicable warranty period.

4.4 We aim to respond to complaints and warranty requests within a reasonable timeframe, but response and resolution times may vary based on product, location, and nature of the issue.

5. Warranty and After-Sales Support

Warranty coverage, if applicable, is governed by the product warranty card, invoice, registration details, and applicable product-specific terms.

Customers may use the website’s warranty registration and support options to register products and raise service-related requests. Warranty registration may require details such as serial number, name, email ID, mobile number, state, city, source of purchase, and purchase date.

Warranty may be denied or limited in cases of:

• physical damage;
• incorrect installation or misuse;
• unauthorized repairs or modifications;
• normal wear and tear;
• use contrary to product instructions;
• missing invoice, serial number, or proof of purchase;
• damage caused by external factors such as power fluctuations, fire, water, or accident.

Any repair, replacement, or service decision will be made at the sole discretion of KWW Electricals or its authorized service partners, based on inspection and applicable policy.

6. Dealer, Distributor, and Business Network

6.1 Sections of this Website (including “KWW Connect,” “Network,” and “Catalogues”) are intended to support existing and prospective dealers, distributors, retailers, and business partners.

6.2 Any business relationship, dealership, or distributorship arrangement with KWW is governed by a separate written agreement executed between KWW and the relevant party. Nothing on this Website constitutes an offer of dealership, distributorship, franchise, or any other business arrangement, and browsing this Website does not create any such relationship.

6.3 Any pricing, trade terms, territory information, or business data shared with dealers/distributors through this Website or associated systems is confidential and must not be shared with unauthorized third parties.

7. Intellectual Property Rights

7.1 All content on this Website, including but not limited to the KWW name, logo, trademarks, product names, product images, catalogues, graphics, text, website design, layout, and software, is the exclusive property of KWW Electricals & Electronics Pvt. Ltd. or its licensors, and is protected under applicable Indian and international intellectual property laws.

7.2 You may view, download, and print content from this Website solely for your own personal, non-commercial reference, or for legitimate business purposes as an authorized KWW dealer/distributor. You may not reproduce, republish, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from this Website without our prior written consent.

7.3 Any unauthorized use of KWW’s trademarks, logos, product names, or content may result in legal action.

8. Acceptable Use of the Website

You agree that you will not:

• use the Website for any unlawful purpose or in violation of any applicable law or regulation;
• attempt to gain unauthorized access to any part of the Website, our servers, or any connected systems, applications, or databases (including any dealer/distributor portals or mobile applications);
• upload, transmit, or distribute any virus, malware, or harmful code through the Website;
• misrepresent your identity, impersonate any person or entity, or falsely claim an affiliation with KWW;
• scrape, copy, or extract data from the Website using automated tools without our prior written permission;
• submit false, misleading, or fraudulent information through any form, including warranty registration, complaint registration, or contact forms;
• interfere with or disrupt the proper functioning of the Website or its security features.

We reserve the right to restrict, suspend, or terminate your access to the Website, without notice, if we reasonably believe you have violated these Terms.

9. Third-Party Links and Services

The Website may contain links to third-party websites, social media platforms (including Facebook, Instagram, X/Twitter, YouTube, LinkedIn, Pinterest, and Threads), or services (such as WhatsApp) that are not owned or controlled by KWW.

We are not responsible for the content, accuracy, privacy practices, or availability of any third-party websites or services. Access to such third-party links is at your own risk, and you should review the applicable terms and privacy policies of those third parties.

10. Disclaimer of Warranties

10.1 The Website and all content, information, and Services provided on it are made available on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, to the maximum extent permitted by applicable law.

10.2 While we take reasonable care to keep the Website accurate, secure, and available, we do not warrant that the Website will be uninterrupted, error-free, or free of viruses or other harmful components, and we do not warrant the accuracy, completeness, or currency of any content, including product specifications, catalogues, or third-party content.

11. Limitation of Liability

To the fullest extent permitted by law, KWW Electricals shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to:

• use of or inability to use the website;
• reliance on website content;
• delays in service, delivery, or support;
• third-party actions or failures;
• unauthorized access or data misuse not caused by our wilful misconduct.

Our total liability, where applicable, shall be limited to the extent permitted under applicable law.

12. Indemnity

You agree to indemnify, defend, and hold harmless KWW Electricals, its directors, officers, employees, agents, and affiliates from and against any claims, losses, damages, liabilities, costs, or expenses arising from:

• your misuse of the website;
• your violation of these Terms;
• your violation of any law or third-party right;
• any false, misleading, or unauthorized information submitted by you.

13. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, share, and protect your personal information. By using the Website, you consent to the practices described in the Privacy Policy.

14. Changes to These Terms

KWW Electricals may revise, update, or replace these Terms and Conditions at any time without prior notice. The revised version will be effective from the date it is posted on the website.

You are responsible for reviewing this page periodically. Continued use of the website after changes are posted will be treated as acceptance of the updated Terms.

15. Termination

We reserve the right, at our sole discretion, to suspend, restrict, or terminate your access to the Website or any part of the Services, without prior notice, for any conduct that we believe violates these Terms, applicable law, or is otherwise harmful to KWW, other users, or third parties.

16. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to the use of this website, products, services, or these Terms shall be subject to the exclusive jurisdiction of the competent courts at Kolkata, West Bengal, unless otherwise required by applicable law.

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms shall continue in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on the Website, constitute the entire agreement between you and KWW Electricals & Electronics Pvt. Ltd. regarding your use of the Website, and supersede any prior agreements or understandings on this subject.

19. Contact Us

If you have any questions, concerns, or requests regarding these Terms, please contact us at:

KWW Electricals & Electronics Pvt. Ltd.

P-38, India Exchange Place Arun Chambers,

3rd Floor Kolkata – 700001, West Bengal, India

Email: care@kwwelectricals.com

Phone: 8100116363 / 9836786363

WhatsApp: 9073966363