KWW Electricals (“KWW”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This
Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, interact with us, or use any KWW mobile application, portal, or digital platform made available to customers, dealers, distributors, electricians, influencers, service teams, technicians, employees, contractors, or other authorized users. This Privacy Policy is intended to cover both website users and mobile or portal users.Where a section applies only to the website or only to the mobile application,

we say so explicitly. By using our website, mobile applications, or related services, you acknowledge that you have read and understood this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

·  our public website and contact forms;

·  our Android and iOS mobile applications;

·  our web panels, portals, dashboards, and support systems;

·  our business automation solutions used for Sales Force Automation (SFA), Dealer Management System (DMS), Loyalty & Rewards, and Warranty & Support Management; and

· communications with us through email, phone, WhatsApp, forms, tickets, or other support channels. This PrivacyPolicy does not apply to third-party websites, payment gateways, or external platforms that may be linked from our services and are governed by their own privacy notices.

2. Information We Collect

Depending on how you interact with KWW and which module or feature you use, we may collect the following categories of information.

2.1 Information You
Provide Directly

·  identity and contact details, such as name, mobile number, email address, postal address, city, state, and PIN code;

· business or profile details, such as company name, dealer or distributor information, trade category, territory, GST details, or other KYC related information where applicable;

· account and login information, such as registered mobile number, OTP-based login details, username, role, and preferences;

·order, enquiry, lead, quotation, visit, complaint, support ticket, warranty registration, or claiminformation submitted through our systems;

· documents and media uploaded by you, such as invoices, product serial numbers, warranty records, photographs, videos, proofs of visit, or other supporting documents;

·  loyalty and rewards information, such as registration details, scans, reward history, redemptions, vouchers, UPI or bank payout details, and support requests;

·  communications, feedback, survey responses, and any other information you choose to share with us.

2.2 Information
Collected Automatically

·  device information, such as device model, operating system, app version, unique device identifiers, mobile network, browser type, and language settings;

·  log and usage information, such as IP address, app activity, timestamps, crash logs, diagnostic information, pages or screens viewed, clickstream data, and feature usage;

· transaction and operational records, such as order status, ticket status, reward events, workflow actions, approvals, and communications history;

· approximate or precise location information where location-enabled features are used and permission is granted by the user.

2.3 Information
Collected Through Specific Mobile-App Features

Depending on the enabled solution, user role, and device permissions, our mobile applications may collect or process:

·  GPS or location data for attendance, beat planning, field visits, technician visits, geo-tagged check-ins/check-outs, service scheduling, route planning, territory validation, fraud prevention, audit trails, or location-based reporting;

· camera or photo library access for uploading profile photos, visit proof, product images, invoices, warranty proof, complaint evidence, or closure documentation;

·  files and documents for onboarding, KYC, claims, tickets, product registration, quotation support, and related workflows;

·  notification tokens and push-notification preferences for alerts relating to orders, approvals, ticket updates, reward updates, reminders, and system announcements;

·  contact or payout details that are necessary to process reward redemptions, support requests, or business operations, where such details are collected through the relevant module.

3. How We Use Information

We may use personal information for the following purposes:

·  to provide, operate, maintain, and improve our website, mobile apps, and digital platforms;

·  to register users, authenticate accounts, and manage access based on role and authorization;

·  to process leads, enquiries, visits, quotations, orders, complaints, service tickets, claims, warranty requests, loyalty transactions, and reward redemptions;

·  to enable field-force, dealer, influencer, and service-related features such as geo-attendance, visit reporting, service scheduling, QR or invoice-based reward workflows, and dealer support;

·  to send transactional communications, alerts, OTPs, updates, reminders, and service messages through app notifications, SMS, email, phone, or WhatsApp;

·  to perform analytics, reporting, auditing, troubleshooting, fraud prevention, security monitoring, and performance management;

·  to comply with applicable legal, regulatory, tax, accounting, and contractual obligations;

·  to protect our rights, users, systems, property, and business operations; and

· to enforce our terms, policies, and internal controls.

4. Legal Basis and Consent

Where required by applicable law, we process personal information based on one or more of the following grounds: your consent, performance of a contract, compliance with legal obligations, protection of legitimate business interests, fraud prevention, network and information security, and delivery of requested services. Where a permission or consent is required on a device, you may control that permission through your device settings, subject to the consequences described in the relevant app feature.

5.Location Data and Sensitive Permissions

Some KWW mobile-app features rely on location or other device permissions. If you chooseto use such features, the app may request permission on your device. We seek to collect only the data that is reasonably necessary for the relevant feature oroperational purpose.

 

You may deny certain permissions; however, some app functions may not work properly without them. If any feature uses background location on a specific app build, that use should be clearly disclosed inside the app and reflected accurately in the corresponding store declarations.

6. Cookies, SDKs, and Similar Technologies

Our website may use cookies, pixels, analytics tools, or similar technologies to understand traffic, remember preferences, improve performance, secure our services, and support troubleshooting. Our mobile applications may use SDKs or system services for analytics, crash reporting, notifications, authentication, communications, hosting, or related operational purposes. Where required, we will obtain consent or offer choices in accordance with applicable law.

7. How We Share Information

We do not sell your personal information. We may share personal information only as reasonably necessary in the following situations:

· with service providers, technology partners, cloud-hosting vendors, communication providers, payment or payout partners, analytics providers, implementation partners, or support vendors who process information on our behalf under appropriate safeguards;

· with our affiliates, group entities, contractors, authorized support teams, dealers, distributors, channel partners, or business counterparts where needed to provide the service or complete the relevant workflow;

· with regulators, courts, law-enforcement authorities, government bodies, or tax authorities where required by law, legal process, or valid request;

·in connection with a merger, acquisition, restructuring, financing, due diligence process, sale of assets, or similar corporate transaction, subject to appropriate protections; and

· where you direct or authorize us to share your information.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business records, resolve disputes, enforce agreements, meet audit requirements, comply with legal and regulatory obligations, and prevent fraud or misuse. Retention periods may vary depending on the type of data, the module
used, the nature of the transaction, and legal requirements. When data is no longer required, we take reasonable steps to delete, anonymize, aggregate, or securely dispose of it, subject to lawful retention requirements and backup cycles.

9. Data Security

We implement
reasonable administrative, technical, and organizational safeguards designed to
protect personal information against unauthorized access, loss, misuse,
alteration, or disclosure. These measures may include access controls, password
protection, role-based permissions, secure hosting, network controls, logging,
backups, and security monitoring. However, no method of transmission over the
internet or method of electronic storage is completely secure, and therefore
absolute security cannot be guaranteed.

10. Your Rights and Choices

Subject to applicable law, you may have the right to:

· request access to personal information we hold about you;

· request correction or updating of inaccurate or incomplete information;

· request deletion of personal information, subject to legal or contractual retention needs;

· withdraw consent where processing is based on consent;

· opt out of non-essential marketing communications;

·  manage device permissions such as location, camera, media access, and notifications through your device settings. To exercise your rights or make a privacy-related request, please contact us using the details in the Contact Us section below. We may request reasonable verification before acting on your request.

11.Children’s Privacy

Our website,mobile apps, and digital platforms are intended for business and operational use and are not directed to children. We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided personal information to us improperly, please contact us so that we may take appropriate steps.

12. International or Cross-Border Processing

Your information may be processed, stored, or backed up on servers located in India or other jurisdictions where our service providers or technology partners operate, subject to applicable legal requirements and reasonable safeguards. By using our services, you understand that your information may be transferred to and processed in locations where privacy laws may differ from those in your jurisdiction.

13.Third-Party Links and Services

Our website or apps may contain links to third-party websites, tools, or services. We are not responsible for the privacy, security, or content practices of third parties. We encourage you to review the privacy policies of those third parties before sharing information with them.

14.Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices. Any updated version will be posted on this page with a revised “Last Updated” date. Continued use of our services after the updated Privacy Policy becomes effective will be treated as acceptance of the revised policy, to the extent permitted by law.

15.Contact Us

16.App-Specific Transparency Notice

For mobile-app users, KWW may present additional in-app notices, consent requests, permission prompts, or just-in-time disclosures when you use a feature that requires access to location, camera, media, documents, notifications, or similar device capabilities. Those notices are intended to work together with this Privacy Policy and explain the feature-specific purpose at the time of use. If you have different data practices for specific app versions, specific client deployments, or region-specific builds, this Privacy Policy should be reviewed and updated accordingly so that it remains complete and accurate.